Outsourcing - News
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North America outsourcing booms
DALLAS—North America recorded its best quarter of activity in the outsourcing market since the fourth quarter of 2008, and the global sourcing market continues to give signals of a recovering global economy, according to Everest, a global consulting and research firm.
Transaction volumes for the first quarter of this year, valued at US$3.9 billion in annual contract value (ACV), maintained a steady, even pace for the third consecutive quarter. |
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For more information, see www.everestresearchinstitute.com
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HP does homeland security
PALO ALTO, Calif.—HP Enterprise Services has been awarded a $41.6 million contract to provide application services for the U.S. Department of Homeland Security Immigration and Customs Enforcement’s (ICE) Law Enforcement Support Center (LESC) to help speed internal processes regarding immigration status determination.
The LESC is a critical point of contact for the national law enforcement community, providing a wide range of informational services to officers and investigators at the local, state and federal levels. The LESC operates 24 hours a day, 365 days a year to provide timely and accurate information to law enforcement officers on the immigration status and identities of individuals who have been arrested or are under investigation for criminal activity.
For more information, see www.hp.com
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IBM opens security ops in India
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BANGALORE, India—IBM has opened a global security operations center in Bangalore designed to provide clients from around the world with the highest level of around-the-clock protection and service.
Adding to the network of IBM global security operations centers, this state-of-the-art facility is constantly staffed with managed security services professionals and members of the X-Force® security research and development team to provide real-time analysis and early warning notification of security events to the more than 4,000 managed security services clients worldwide. |
For more information, see www-03.ibm.com
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HP works with Swiss RTC
PALO ALTO, Calif.—HP Enterprise Services has announced that RTC Real-Time Center AG (RTC), a Switzerland-based financial services technology provider, has signed an applications and infrastructure services contract enabling RTC to focus on customer service and maintaining costs.
Hewlett-Packard (Schweiz) GmbH will establish a Banking Service Center in Bern, Switzerland, to support RTC’s financial services customers. The Cantonal Bank of Bern (BEKB | BCBE), RTC’s primary shareholder and customer, will initially be the main bank served from this center.
For more information, see www.hp.com
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SICREDI hires Accenture
NEW YORK—SICREDI, a Brazilian credit unions, has engaged Accenture to provide information technology (IT) support and systems development services under a strategic outsourcing contract.
“This engagement closely aligns with our business and IT strategy and follows current market trends of hiring specialized services providers such as Accenture to offer and manage IT solutions,” said Denílson Mascarenhas, SICREDI IT executive director.
For more information, see www.accenture.com
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Sutherland Global wins outsourcing award
PHILIPPINES—Following its Outstanding Employer Award by the Philippine Economic Zone Authority (PEZA), U.S. headquartered Sutherland Global Services with a significant offshore presence in the Philippines and India, has been awarded the Fastest Growing BPO Company in the Philippines.
Orgaized by The Canadian Chamber of Commerce of the Philippines and The Business Processing Association of the Philippines, the International ICT Awards recognizes outstanding performance and contribution by organizations and individuals within the sector every year.
For more information, see www.suth.com
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Global outsourcing award given
CHICAGO—Jones Lang LaSalle announced that it has been selected in the Leaders category for The 2010 Global Outsourcing 100®, the annual ranking of high-quality service providers across all industries as determined by the International Association of Outsourcing Professionals Association of Outsourcing Professionals® (IAOP®).This marks the third time Jones Lang LaSalle has been selected for the Global Outsourcing 100 list.
The 2010 Global Outsourcing 100 recognizes the world’s best outsourcing service providers and advisors. These rankings are based on applications received and evaluated by an independent judging panel organized by IAOP.
For more information, see www.joneslanglasalle.com
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IAOP Hall of Fame inducts members
LAKE BUENA VISTA, Fla.–Leaders from Family Dollar Stores, Luxoft, and NASSCOM were inducted into the International Association of Outsourcing Professionals® (IAOP®) Outsourcing Hall of Fame.
The companies were recognized for their contributions to the industry and society.
For more information, see www.outsourcingprofessional.org
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